Nightmare Holiday Start for Lincolnshire Family
Ervin Nagy, a Lincolnshire local and his family had their holiday off to a rocky start when technical issues arose at East Midlands Airport. The family's summer holiday turned into a hassle due to a severe car parking dilemma, Nottinghamshire Live reports.
Start of The Problem: Parking Issues
The Nagy family had planned a two-week vacation to Hungary on the 17th of August. Ervin had pre-booked a fortnight of parking through SkyParkSecure, paying just under £132. Despite being assured that the barrier at the long-stay car park would detect their vehicle registration and allow entry, a technical glitch caused a roadblock to this straightforward plan.
"There must have been some sort of communication error between the two companies as when we arrived at the parking area, it didn't recognise our registration number, and then we found out that it wasn't registered. That's ok, these things happen."
Ervin, a professional musician, expressed his exasperation. Adding to the family's frustration, they got no assistance over a telephone call.
"Then the lady on the other end of the phone wasn't helpful at all... she just kept asking irrelevant questions."
Stressful Delay and Extra Costs
Knee-deep in confusion, the Nagys were directed to a mid-stay car park and asked to request a token for parking there. This caused the family to worry as they knew that costs could mount over a two-week period.
The musician dropped off his wife and two kids in a rush as they were running late. In the process, Nagy stopped at a red zone, landing him a fine of £60.
Affects on the Family Vacation
The ordeal affected the family's holiday spirit, causing enormous stress and ruining their first holiday week. Nagy has appealed the fine, expressing that if not for the parking issue, they wouldn't have had to rush.
"We tried to contact East Midlands Airport and the parking company, but didn't hear back for a while. It was quite a nightmare", shared Nagy. After a long week, the parking provider assured them they had resolved the matter.
Apology from the Airport and Resolution
The airport company extended their apologies to the Nagys, acknowledging the technical glitch that caused the inconvenience. They reassured the family that it was an isolated issue now rectified. They confirmed that Nagy would not need to pay twice and would address the cancellation of the £60 fine imposed on them.
SkyParkSecure also confirmed being aware of the Nagy family's grievances and are directly communicating with them. They reported feeling confident that the issue is not a frequent problem.